Customer Centre
Irish & German policyholders (Equitable Life)
The online servicing facility for German and Irish Equitable Life policyholders.

Customer Centre
The online servicing facility for German and Irish Equitable Life policyholders.

Below you will find a range of information about your policies and useful forms for you to download. If you can’t find what you are looking for, please contact us.
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Equitable Life is the first and oldest mutual life assurance company in the UK. It was established in 1762 and was set up and run for its members.
On 1 January 2020, Equitable Life policies transferred to JAB Life & Pensions, with the exception of Irish and German policies. The Irish and German policies remain with Equitable Life which in turn became a wholly owned subsidiary of JAB Life & Pensions.
JAB Life & Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years. JAB Life & Pensions is authorised by the Prudential Regulation Authority (PRA), and regulated by the Financial Conduct Authority (FCA) and the PRA.
Facts about the history of the Equitable Life can be found here (https://utmostlp-staging.herokuapp.com/customer-centres/customer-centre-for-german-and-irish-equitable-life-policyholders/history-and-facts/).
Our Board
This is the same as the JAB Life & Pensions Limited Board and can be found below.
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Our TeamHere are links to the Financial Reports:
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Annual Report and Financial Statements 2025Solvency and Financial Condition Report 2025Annual Report and Financial Statements 2024Solvency and Financial Condition Report 2024Annual Report and Financial Statements 2023Solvency and Financial Condition Report 2023Annual Report and Financial Statements 2022Solvency and Financial Condition Report 2022Annual Report and Accounts 2021Solvency and Financial Condition Report 2021Annual Report and Accounts 2020Solvency and Financial Condition Report 2020Did you know ……
Important
Please note that the value of investments can go down as well as up and you may get back less than you invested. Past performance is not a reliable indicator of what might happen in the future. It is important that you regularly review your unit-linked investments to make sure that they fit your needs and that you are comfortable with the level of risk.
Unit Prices
You can find the latest and historical* unit-linked bid prices below
*to find historical fund prices you should follow the instructions below:
Put a tick next the chosen fund and click on ‘Add to charting tool’ and this will bring up an interactive chart
Click on ‘Chart settings’ and choose ‘Price’
When you move your cursor over the graph a red line will appear and you can move this up and down to see historical prices and the date and the bid price will show at the top of the chart.
To obtain the right information for your policies you will need to choose Equitable Life from the dropdown menu in the top left hand corner (which will show ‘All products’ when you first open the link).
Fund factsheets
Please click the Fund Factsheets link below to find the following information:
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With Profits InformationDid you know …..
Please note we cannot accept just an email detailing your new address.
Chair Statement
A document addressing the key points covered by the Pensions Regulator's general Code of practice can be found below
Service Level Agreements
Service Level Agreements during 2025 were measured as follows:
Overall Service Level Agreements were met during 2025.
Trust Deed and Scheme Rules for a Group Money Purchase Scheme
If you are a trustee of a Group Money Purchase scheme and you require a copy of the Group Money Purchase scheme rules please contact us.
We do not hold a copy of the trust deed this should be held by your scheme trustees
AAF/01 (formerly FRAG21 report)
Here is a link to our Supplementary Auditor Report below
Third Party Processors
Details of our third party processors can be found on our Group Schemes Customer Centre
If you would like to make a complaint there are a number of options available to you and details can be found in our 'How to make a complaint section'.
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How to make a complaint sectionIf you were not able to find above the information you were looking for, you can contact us via the link below.
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Get In TouchFind what you need
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