Customer Centre

Irish & German policyholders (Equitable Life)

The online servicing facility for German and Irish Equitable Life policyholders.

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Welcome to the customer centre for our Irish and German Equitable Life policyholders

Below you will find a range of information about your policies and useful forms for you to download. If you can’t find what you are looking for, please contact us.

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About us

Equitable Life is the first and oldest mutual life assurance company in the UK. It was established in 1762 and was set up and run for its members.

On 1 January 2020, Equitable Life policies transferred to JAB Life & Pensions, with the exception of Irish and German policies. The Irish and German policies remain with Equitable Life which in turn became a wholly owned subsidiary of JAB Life & Pensions.

JAB Life & Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years. JAB Life & Pensions is authorised by the Prudential Regulation Authority (PRA), and regulated by the Financial Conduct Authority (FCA) and the PRA.

Facts about the history of the Equitable Life can be found here (https://utmostlp-staging.herokuapp.com/customer-centres/customer-centre-for-german-and-irish-equitable-life-policyholders/history-and-facts/).

Our Board

This is the same as the JAB Life & Pensions Limited Board and can be found below.

Key links:

Our Team
Financial Reports
Forms and Documents
Unit Linked Funds

Did you know ……

  • You can call, email or write to us to change the unit-linked funds you are invested in.
  • You can find details of our latest fund and markets update bulletin below
  • You can download our guide Guide to how we manage our unit linked funds below
  • Details of the fund charges, including transaction costs, to 31 March 2026 can be found below here

Important

Please note that the value of investments can go down as well as up and you may get back less than you invested. Past performance is not a reliable indicator of what might happen in the future. It is important that you regularly review your unit-linked investments to make sure that they fit your needs and that you are comfortable with the level of risk.

Unit Prices

You can find the latest and historical* unit-linked bid prices below

*to find historical fund prices you should follow the instructions below:

Put a tick next the chosen fund and click on ‘Add to charting tool’ and this will bring up an interactive chart

Click on ‘Chart settings’ and choose ‘Price’

When you move your cursor over the graph a red line will appear and you can move this up and down to see historical prices and the date and the bid price will show at the top of the chart.

To obtain the right information for your policies you will need to choose Equitable Life from the dropdown menu in the top left hand corner (which will show ‘All products’ when you first open the link).

Fund factsheets

Please click the Fund Factsheets link below to find the following information:

  • Fund factsheets, which include fund objectives and risk ratings - to open the factsheet, you need to click on the fund name
  • Historical performance data
  • Details of charges

With profits fund
To let you know about my change of address

Did you know …..

  • You can scan and email us a signed letter confirming details of your new address. In certain circumstances we may need to request further information before we are able to update our records.

Please note we cannot accept just an email detailing your new address.

Group Schemes

Chair Statement

A document addressing the key points covered by the Pensions Regulator's general Code of practice can be found below

Service Level Agreements

Service Level Agreements during 2025 were measured as follows:

  • 95% of payments out made within 5 days
  • 95% of illustrations completed within 10 days
  • 95% of general servicing completed within 10 days

Overall Service Level Agreements were met during 2025.

Trust Deed and Scheme Rules for a Group Money Purchase Scheme

If you are a trustee of a Group Money Purchase scheme and you require a copy of the Group Money Purchase scheme rules please contact us.

We do not hold a copy of the trust deed this should be held by your scheme trustees

AAF/01 (formerly FRAG21 report)

Here is a link to our Supplementary Auditor Report below

Third Party Processors

Details of our third party processors can be found on our Group Schemes Customer Centre

I want to make a complaint

If you would like to make a complaint there are a number of options available to you and details can be found in our 'How to make a complaint section'.

All other enquiries

If you were not able to find above the information you were looking for, you can contact us via the link below.

Key links:

Get In Touch

Find what you need

Search our Knowledge Hub

Search forms, documents and guidance selected for this customer centre.

90 Items
German Policyholder Information(23 items)
DocumentAuszahlungsantrag (Kündigung)DocumentDas Vorhaben im Detail (15. März 2007)DocumentEntschädigungsfonds der Britischen Regierung (June 2011)DocumentEntschädigungsfonds der Britischen Regierung für Versicherungsnehmer von Equitable Life (August 2010)DocumentErgebnis der Abstimmung - kein überschußbeteiligter Vertrag nach brit. VorbildDocumentErgebnis der Abstimmung - überschußbeteiligter Vertrag nach brit. VorbildDocumentFondsgebundene Verträge - an Utmost übertragene AnlagenGuideForms and documents for Equitable Life German policyholdersDocumentFragen und Antworten (15. März 2007)DocumentFragen und Antworten (28. September 2007)DocumentInformationsbroschüre Teil ADocumentInformationsbroschüre Teil BDocumentInformationsschrift zur Übertragung für Versicherungsnehmer (26. Oktober 2015)DocumentOrganisatorische Änderungen bei Equitable Life Deutschland (21. September 2001)DocumentProgramm (Scheme) (November 07)DocumentSchreiben - keine Überschussbeteiligung oder fondsgeb. AnlagenDocumentSchreiben - überschußbeteiligter Vertrag nach brit. VorbildDocumentSchreiben - überschußbeteiligter Vertrag nach deutschem VorbildDocumentTransfer der überschussbeteiligten Sofortrentenempfänger - Schlüsselmerkmale (28. September 2007)DocumentWichtige Informationen zu Ihren fondsgebundenen Anlagen (01. Dezember 2015)DocumentZahlungen in das überschussbeteiligte Portfolio (Oktober 2005)DocumentZukünftige Ausrichtung der SocietyDocumentÜberschussbeteiligte Verträge - das Vorhaben mit Prudential (15. März 2007)
Irish Policyholder Information(5 items)
Policy and Account Information(3 items)
Investments and Fund Information(50 items)
DocumentA guide to how we manage our unit-linked fundsDocumentA guide to how we manage our unit-linked funds for Former Reliance Life policiesDocumentAnnual Report and Accounts 2020DocumentAnnual Report and Accounts 2021DocumentAnnual Report and Financial Statements 2022DocumentAnnual Report and Financial Statements 2023DocumentAnnual Report and Financial Statements 2024DocumentAuszahlungsantrag (Kündigung)DocumentDas Vorhaben im Detail (15. März 2007)DocumentEntschädigungsfonds der Britischen Regierung (June 2011)DocumentEntschädigungsfonds der Britischen Regierung für Versicherungsnehmer von Equitable Life (August 2010)DocumentErgebnis der Abstimmung - kein überschußbeteiligter Vertrag nach brit. VorbildDocumentErgebnis der Abstimmung - überschußbeteiligter Vertrag nach brit. VorbildDocumentEvidence of Identity form (45J027)DocumentFondsgebundene Verträge - an Utmost übertragene AnlagenGuideForms and documents for Equitable Life German policyholdersGuideForms and documents for Equitable Life Irish policyholders DocumentFragen und Antworten (15. März 2007)DocumentFragen und Antworten (28. September 2007)GuideHow we manage our unit linked fundsDocumentInformationsbroschüre Teil ADocumentInformationsbroschüre Teil BDocumentInformationsschrift zur Übertragung für Versicherungsnehmer (26. Oktober 2015)DocumentIrish Bond (45N101)DocumentIrish Flexible Protection Plan (45N102)DocumentIrish Personal Pension: Transfer form (IRL170)DocumentIrish Regular Savings Plan (45N105)DocumentMarket Review: October 2026DocumentOrganisatorische Änderungen bei Equitable Life Deutschland (21. September 2001)DocumentProgramm (Scheme) (November 07)DocumentSchreiben - keine Überschussbeteiligung oder fondsgeb. AnlagenDocumentSchreiben - überschußbeteiligter Vertrag nach brit. VorbildDocumentSchreiben - überschußbeteiligter Vertrag nach deutschem VorbildGuideSelf-select funds (heritage Equitable Life)DocumentSEPA Recurrent Direct Debit MandateDocumentSingle Euro Payments Area (SEPA) Informationen für deutsche VersicherungsnehmerDocumentSingle Euro Payments Area (SEPA) Lastschrift-MandatDocumentSolvency and Financial Condition Report 2020DocumentSolvency and Financial Condition Report 2022DocumentSolvency and Financial Condition Report 2023DocumentSolvency and Financial Condition Report 2024DocumentTransaction Charges: Q1 March 2026DocumentTransfer der überschussbeteiligten Sofortrentenempfänger - Schlüsselmerkmale (28. September 2007)GuideUnit PricesDocumentWichtige Informationen zu Ihren fondsgebundenen Anlagen (01. Dezember 2015)GuideWith ProfitsGuideWith-profits fund (German and Irish customers)DocumentZahlungen in das überschussbeteiligte Portfolio (Oktober 2005)DocumentZukünftige Ausrichtung der SocietyDocumentÜberschussbeteiligte Verträge - das Vorhaben mit Prudential (15. März 2007)
Help, Safety and Feedback(4 items)
Retirement(1 item)
Reports and Documents(4 items)

We’ve changed our name

Utmost Life and Pensions is now JAB Pensions

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