Customer Centre
Group Schemes
The online servicing facility for Heritage Equitable Life Group Pension Schemes.
Welcome to the customer centre for Group Scheme policyholders
Below you will find a range of information about the policies you have with us including information about investments, pensions dashboard requirements and items that we hope will be useful when completing your chair statements.
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What are you looking for?
Below you will find answers to the most frequently asked questions.
Pension Dashboard Data
For an update and information about how we will be supplying data required for Pensions Dashboards can be below.
Key links:
Pensions Dashboard DataUnit Linked Information
For more information on the funds we offer and their charges including annual management charges and transaction charges, please view our Investment Funds page.
JAB Life & Pensions have a guide which explains how our unit linked funds work and describes the standards and principles that we apply to managing them - please follow the link below to view this Guide.
For information on how JAB Life & Pensions assets are measured at fair value, please see page 44 of the Utmost Life and Pensions Statutory Accounts 2025.
Notes for Group Scheme Members:
- Your Trustees decide which unit-linked funds their members can invest in and you will need to contact them directly to find out what funds are available
- We can only accept a switch instruction from the Trustees, their administrators or members of the NHS AVC Schemes
- If you are a member of a group scheme (other than the NHS) and would like to switch where your savings are invested, please contact your Trustees and they will arrange this for you
Clerical Medical With-Profits Fund
This fund is only available to those schemes which already hold investments in the Clerical Medical With-Profits fund. It is not possible to pay new contributions or switch into this fund.
Chair Statement
For our Chair Statement please click below
Key links:
Chair StatementThird Party Processors
From time to time we may share your data with one or more of our service providers. The companies listed below may receive, transmit, store or process the data. All our service providers are required to hold personal data securely, only for as long as reasonably necessary and in accordance with data protection laws.
Currently we share Group Scheme information with the following companies:
- Abdrn
- Apogee Corporation Limited
- Atos IT Services UK Limited
- Barclays Bank
- Bottomline Technologies
- Dow Jones
- Fieldfisher LLP
- Gen Re
- HSBC Bank Plc
- ISIS Papyrus
- P Morgan Asset Management
- LBG (Reassurance)
- Lexis Nexis
- Liverpool Victoria
- Mazars LLP
- Mimecast Services Ltd
- Oasis UK
- Paragon Customer Communications
- PricewaterhouseCoopers LLP
- Royal Mail Group Ltd
- Shred-IT
- Supercheck de (German) Euro-Pro
- Swiss Re Life & Health Ltd
- Twofold Limited
- Unio Ltd
- Willis Towers Watson
- ZEDRA Limited
Supplementary Auditor Information (AAF/01)
Key links:
JAB Supplementary Auditor Information
Find what you need
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Search forms, documents and guidance selected for this customer centre.
20 Items
Policy and Account Information(5 items)
Investments and Fund Information(10 items)
DocumentA guide to how we manage our unit-linked fundsDocumentA guide to how we manage our unit-linked funds for Former Reliance Life policiesDocumentGeneral Information Leaflet - AVC Pension SchemeDocumentGeneral Information Leaflet - Group Money Purchase Pension SchemeDocumentGeneral Information Leaflet - Trustee InvestmentGuideHow we manage our unit linked fundsGuidePensions Dashboard DataDocumentShareholder Rights Directive StatementGuideUnit PricesGuideWith Profits