Customer Centre
The online servicing facility for our Bulk Annuity Plan Policyholders.
The Trustee of your current or previous employer’s defined pension scheme has chosen to secure your pension benefits with JAB Life & Pensions. This is commonly referred to as a Pension Buyout. We are delighted to welcome you as one of our policyholders.
We are committed to looking after your pension benefits throughout every stage of your retirement journey, whether you are approaching retirement, already receiving your pension, or if benefits become payable to your dependants in the future.
Below you will find answers to the most frequently asked questions.
Around six months before your Normal Retirement Age we will write to you with an estimate of the amounts payable to you, along with the forms you need to complete to put the pension into payment.
In most cases you can choose to take your pension from age 55 (rising to 57 from 6 April 2028).If you decide to take your benefits before your Normal Retirement Age, the amount payable is likely to be lower than if you wait until your Normal Retirement Age.
If you'd like to start the process of claiming your pension, please contact us at any time.
You can update your address with us in several ways:
By phone:
0330 159 1530
By email:
bpacustomers@jabpensions.co.uk
By sending us a signed instruction to:
JAB Life & Pensions,
Walton Street,
Aylesbury,
Bucks,
P21 7QW
You can update your bank details with us in several ways:
By phone:
0330 159 1530
Emailing us a signed instruction containing your new bank details to:
bpacustomers@jabpensions.co.uk
By sending us a signed instruction containing your new bank details to:
JAB Life & Pensions,
Walton Street,
Aylesbury,
Bucks,
HP21 7QW
If you are entitled to pension increases, we will automatically apply these changes and write you to confirm when the increase will take effect and what it means for your payments.
You can provide us with the Access code for a registered Lasting Power of Attorney, or send us a certified copy of the document.For other types of Powers of Attorney, please send us a certified copy.
Once we have received this, we will review the information provided and let you know if we require anything further.
You can contact us by:
Phone:
0330 159 1530
Email:
bpacustomers@jabpensions.co.uk
Post:
JAB Life & Pensions,
Walton Street,
Aylesbury,
Bucks,
HP21 7QW
We are sorry for your loss.
You can notify us:
By phone:
0330 159 1530
By email:
bpacustomers@jabpensions.co.uk
In writing:
JAB Life & Pensions,
Walton Street,
Aylesbury,
Bucks,
P21 7QW
Once we have been notified, we will explain the next steps and confirm whether any further benefits may be payable.
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